Faro replaces the PDF itinerary and the group chat. Artists and their crews see every flight, show, and call time in one mobile app, and the agency manages it all from a web dashboard, with alerts when a flight changes.
A touring itinerary platform for artists and the agencies that book them
iPhone and Android app for the road, web dashboard for the office
Product, design, mobile app, dashboard, flight alerts, and the service behind them
In testing with artists, heading toward an agency CRM
An agency's work is scheduling, documents, and changes. Faro is the same shape as the operations platforms we build for offices, with one difference: the people using it are on a tour bus with bad signal. So the app works offline, flight changes come as alerts instead of emails, and the dashboard back at the agency is the single place everything is edited.
It is also where we practice the next thing we offer clients: turning an operations tool into a product that an industry pays for.
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